Delivery

We deliver within Switzerland and work with the courier DHL and a number of different freight forwarders. Large parcels (up to 31.5 kilos) will be delivered directly to your home, and unpacked and assembled for you there. Should you not require this service, please add a corresponding remark in the ‘Message’ field when placing your order – or simply inform the delivery people.

The goods leave our warehouse in perfect condition and are protected from damage during transport. The goods are insured against shipping damage and their condition is recorded and photographed before dispatch. Please check the packaging before opening it, and photograph any external damage. In the unlikely event that the product has also been damaged, the logistics company must be informed directly upon delivery. Please also email store@vitra.com or call us at +41 61 377 19 19 from Monday to Saturday between 10 am and 6 pm.


Delivery charges

Delivery charges depend on the size and weight of the goods ordered. See the following table for prices. When ordering several products, the delivery charge for the bulkiest product applies.


Delivery charge – CHF 4.90
Dimensions up to 120 x 60 x 60 cm.
Maximum girth 300cm (= length + 2x width + 2x height)
Maximum weight 31.5 kg


Delivery charge – CHF 14.90
Dimensions: longest side 150cm.
Maximum girth 300cm (= length + 2x width + 2x height)
Maximum weight 31.5 kg


Delivery charge – CHF 49.90
Dimensions: non-standard dimensions (e.g. sofas, tables)