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Shipping Information

Online Shop

Delivery

We deliver within Czech Republic and work with the courier DHL and a number of different freight forwarders. Large parcels will be delivered directly to your home address. The packaging can be disposed by our freight forwarders. Should you require this service, please add a corresponding remark in the ‘Message’ field when placing your order. This service requires early notice and can't be added at a later date.
 
The goods leave our warehouse in perfect condition and are protected from damage during transport. The goods are insured against shipping damage and their condition is recorded before dispatch. Please check the packaging before opening it, and photograph any external damage. In the unlikely event that the product has also been damaged, the logistics company must be informed directly upon delivery. Please also email store@vitra.com or call us at +49 7621 702 3709 from Monday to Saturday between 10 am and 6 pm.


Delivery charges

Delivery charges depend on the size and weight of the goods ordered. See the following table for prices. When ordering several products, the delivery charge for the bulkiest product applies.


Delivery charge – 135 CZK
Dimensions up to 120 x 60 x 60 cm
Maximum girth 360 cm (= length + 2x width + 2x height)
Maximum weight 31.5 kg


Delivery charge – 400 CZK
Dimensions: longest side 120 cm
Maximum girth 360 cm (= length + 2x width + 2x height)
Maximum weight 31.5 kg


Delivery charge – 1335 CZK
Dimensions: non-standard dimensions (e.g. sofas, tables)