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Shipping Information

Online Shop

Delivery

We ship within Czech Republic and cooperate with the shipping service DHL. Large parcels are delivered by a forwarding agency to the first locked door of your home address. Depending on your living situation (e.g. residential building), this does not necessarily correspond to your apartment door. You are responsible for any further transport to the place of use. If requested, the shipping company will be happy to dispose of the packaging material. Please add this request during the ordering process in the "Comment" field. This service requires early notification and can therefore no longer be modified at a later point.
 
The goods leave our warehouse in perfect condition and are protected from damage during transport. The goods are insured against shipping damage and their condition is recorded before dispatch. Please check the packaging before opening it, and photograph any external damage. In the unlikely event that the product has also been damaged, the logistics company must be informed directly upon delivery. Please also email store@vitra.com or call us at +49 7621 702 3709 from Monday to Saturday between 10 am and 6 pm.


Delivery times

The indicated delivery times are valid from the time of the confirmation of receipt of order. These are average values. A delivery within the specified time frame is to be expected, but cannot be guaranteed. Possible delays in delivery by our transport service providers may occur in rare cases.


Delivery charges

Delivery charges depend on the size and weight of the goods ordered. See the following table for prices. When ordering several products, the delivery charge for the bulkiest product applies.


Delivery charge – 135 CZK
Dimensions up to 120 x 60 x 60 cm
Maximum girth 360 cm (= length + 2x width + 2x height)
Maximum weight 31.5 kg


Delivery charge – 400 CZK
Dimensions: longest side 120 cm
Maximum girth 360 cm (= length + 2x width + 2x height)
Maximum weight 31.5 kg


Delivery charge – 1335 CZK
Dimensions: non-standard dimensions (e.g. sofas, tables, task chairs, ...)