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Coronavirus / COVID-19

We are pleased to continue making the Vitra Home Collection available to you in the Vitra Online Shop. At present, you can place orders online in the usual manner and have the items delivered to you. As deliveries may currently take somewhat longer than usual, we ask for your patience. In urgent cases, please contact our customer service staff via the Contact & Service Portal.

FAQ

Are the Vitra Campus and the VitraHaus as well as the Vitra Design Museum and the Schaudepot open?
Since 11 May, the Vitra Design Museum and the Vitra Schaudepot as well as the shop in the VitraHaus are open again. Architectural tours on the Vitra Campus will also take place again, on Friday, Saturday and Sunday as well as on public holidays and under strict safety precautions.

The VitraHaus Café will offer hot meals daily from 12 to 5pm from Monday, 18 May 2020. The Depot Deli will be open to visitors again from Wednesday, May 20, Wednesday to Sunday from 10 am to 3 pm and will offer a variation of Italian cold and hot dishes. Until then a selection of drinks and snacks will be available to take away.

The other buildings are still closed, especially the restaurants, the exhibition in the VitraHaus, the slide tower and the fire station.
Are the showrooms and shops of the specialist dealers open?
Many showrooms and shops of specialist dealers are open again. The individual opening hours should be requested from the respective shop on site. Please use Find Vitra to search and to get in contact.
Can I continue to shop online?
Yes, all products available in the online shop can still be ordered online.
Is the customer service available?
The customer service is available for you as usual. Please use our Contact & Service Portal.
Does a contactless delivery service exist?
All our shipping service providers are able to provide contactless delivery. For example, some shipping service providers now use photographic documentation instead of the recipient's signature. If the delivery is made by a forwarding company, you will be called before the delivery and can, for example, arrange to have it delivered to your door.
Will there be delays in delivery?
Our indicated production and delivery times are up to date. However, our transport service providers still have to process an increased transport volume. This may cause occasional delays in delivery.
What about products that need to be assembled?
If the installation of a product to be assembled cannot be carried out by us, we will temporarily not offer this product for sale.
I am in quarantine. Can I request a later delivery date for my online shop order?
Yes. Please indicate this note with a desired delivery date in the comment field during the ordering process or contact us directly by e-mail.