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Coronavirus / COVID-19

We are pleased to continue making the Vitra Home Collection available to you in the Vitra Online Shop. At present, you can place orders online in the usual manner and have the items delivered to you. As deliveries may currently take somewhat longer than usual, we ask for your patience. In urgent cases, please contact our customer service staff via the Contact & Service Portal.

FAQ

Are the Vitra Campus and the VitraHaus as well as the Vitra Design Museum and the Schaudepot open?
The Vitra Campus is open to visitors from 12 to 5 pm daily. This applies to the VitraHaus, the current exhibitions of the Vitra Design Museum as well as the shops in the museum, Vitra Schaudepot and VitraHaus.

Architectural tours on the Vitra Campus will also take place again under strict safety precautions. The VitraHaus Café will offer hot meals daily from 12 to 5pm. The Depot Deli will be open to visitors Wednesday to Sunday from 10 am to 3 pm and will serve a variety of internationally inspired delicacies.

• Architecture Tours in German
Thursday to Sunday as well as on German holidays
1:30 pm, Vitra Design Museum (Frank Gehry building)

Every Saturday, Sunday as well as on German holidays
12:30 pm, Vitra Schaudepot

• Architecture Tours in English
Every Staturday
2 pm, Vitra Schaudepot

• Architecture Tour in French
On the first weekend of the month (Saturdays and Sundays)
On French holidays: 14 July and 15 August 2020
2:30 pm, Vitra Schaudepot

Further information regarding workshops here
Which hygiene and safety measures are implemented on the Vitra Campus?
Comprehensive safety and hygiene concepts have been implemented in accordance with governmental regulations and in consultation with a medical task force, in order to provide maximum protection for campus visitors and employees, while still offering an optimal experience of design and architecture.

• Face masks are required in all public open spaces on the Vitra Campus and buildings such as the Vitra Design Museum, Vitra Schaudepot, the Vitra Design Museum, and the VitraHaus, this also applies to guided tours and workshops (Disposable masks can be provided).

• Spit protection has been installed at all receptions, cash registers, and shops on Campus.

• Floor markings and information points help to guide guests.

• Payment with debit or credit card is preferred (cash payments are still possible).

• Lockers are not available for the time being, there’s only a limited capacity to store coats and jackets.

Responsible behaviour of our guests: Wash your hands thoroughly, keep social distancing in mind (min. 1,5 meter), please stay at home if you are experiencing flu-like symptoms, don’t shake hands, use your elbow if you need to sneeze or cough etc.

Maximum number of guests in public buildings and during guided tours and workshops:

• max. 50 guests at the Vitra Design Museum (Frank Gehry building)
• max. 8 guests at the Vitra Design Museum Gallery
• max. 50 guests at the Vitra Schaudepot
• max. 20 guests at the shop of VitraHaus
• max. 19 participants (and 1 guide) during guided tours
• max. 10 participants (and 1 workshop leader) during workshops

All hygiene and safety concepts that serve to ensure the safety of employees and visitors are continuously evaluated and updated in order to be able to offer you the best possible experience in the Vitra Design Museum while taking all precautionary measures.
Are the showrooms and shops of the specialist dealers open?
Many showrooms and shops of specialist dealers are open again. The individual opening hours should be requested from the respective shop on site. Please use Find Vitra to search and to get in contact.
Can I continue to shop online?
Yes, all products available in the online shop can still be ordered online.
Is the customer service available?
The customer service is available for you as usual. Please use our Contact & Service Portal.
Does a contactless delivery service exist?
All our shipping service providers are able to provide contactless delivery. For example, some shipping service providers now use photographic documentation instead of the recipient's signature. If the delivery is made by a forwarding company, you will be called before the delivery and can, for example, arrange to have it delivered to your door.
Will there be delays in delivery?
Our indicated production and delivery times are up to date. However, our transport service providers still have to process an increased transport volume. This may cause occasional delays in delivery.
What about products that need to be assembled?
If the installation of a product to be assembled cannot be carried out by us, we will temporarily not offer this product for sale.
I am in quarantine. Can I request a later delivery date for my online shop order?
Yes. Please indicate this note with a desired delivery date in the comment field during the ordering process or contact us directly by e-mail.