Products available under the Novartis Corporate Home Office Program can be configured and purchased directly via our online shop on vitra.com. Please request your personalized coupon code here to unlock the preferential conditions associated with the Novartis Corporate Home Office Program. Upon receipt, please enter your code in the corresponding ‘coupon code’ field at the bottom section of the shopping cart page. The preferential price of your selected products will then be displayed upon checkout. Please note that Novartis is neither involved in the purchasing, nor in the payment process, as you are directly buying from Vitra at own account.
Is Novartis involved in the purchasing process?
The Corporate Home Office Program is designed as a direct associate-Vitra purchasing program. Orders are placed by Novartis associates at own account, thus Novartis is not involved in the purchasing process.
Who is eligible for the Corporate Home Office Program?
All active Novartis associates are eligible to purchase home office furniture for own use and at own account.
How much discount is granted and how can I claim it?
After entering the personalized coupon code on your shopping cart page, discounts and final pricing will be shown in the last payment step. Please read the instructions provided above.
How and where can I place an order?
Information on how to order can be found in the text above this FAQ section.
Which products are available under the Corporate Home Office Program?
All eligible products can be found in the product section above. These products address the needs of Novartis associates and have been selected in alignment with Novartis workplace experts. Please understand that we cannot offer the entire Vitra furniture portfolio under the program.
What are typical lead times for Vitra furniture?
Lead times depend upon region, product selection and configuration. We recommend verifying the lead times upon placing your order.
What payment options are available?
Credit card, Paypal, and further options are generally accepted depending on availability in each region.
Where can I find information on delivery and installation services?
Delivery/installation services and respective fees vary per region and per shipment. More information is available here.
Where can I find information on product warranty?
Please check warranty information related to your purchase. Product warranty information can be found on vitra.com.
Where can I find information on return policies?
Please check return policies related to your purchase. Return policies are listed by product/region on vitra.com.
Where can I find sustainability-related information?
Vitra generally provides extensive ecology information for each product family. Please refer to the individual product pages on vitra.com.
I still have unresolved questions – who can I contact?
Please use our customer service forms and pre-select the category ‘Online shop’ – this helps routing your request to the right contact person. We will be in touch with you as soon as possible.