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FAQ

Are the Vitra Campus and the VitraHaus as well as the Vitra Design Museum and the Schaudepot open?


General information
The VitraHaus, the Interior Studio, the Vitra Design Museum Shops, the VitraHaus Café, the Vitra Design Museum and the Gallery and Vitra Schaudepot are again open daily from 12 noon to 5 pm. The Depot Deli is open Wednesday to Sunday from 09:30 am to 2 pm.

All visitors can register on site when arriving on the Vitra Campus and have to comply with the applicable hygiene regulations. Visitors from Switzerland and France may again visit the Vitra Campus in Germany for 24 hours without restriction.

The VitraHaus Café offers hot dishes daily from 12 noon to 5 pm. A take-away selection of drinks and snacks will continue to be available. The Depot Deli offers a brunch with regional products Wednesday to Sunday from 9:30 to 14:00.

A time slot for your visit to the Vitra Design Museum can be booked online at www.design-museum.reservix.de or via the Vitra Campus App (Ticket section).

Due to restrictions on group gatherings, the Vitra Design Museum will offer guided tours only with reduced numbers of participants from Friday, 4 June 2021. For more information, please visit www.design-museum.de.

VitraHaus
The VitraHaus, a striking building designed by Basel-based architects Herzog & de Meuron, is Vitra’s flagship store and also serves as a field of experimentation. To commemorate the ten-year anniversary of the VitraHaus in 2020, Vitra has encapsulated the experiences and insights of the past decade in a new interior. Under the current provisions, visitors have access to the all levels of the VitraHaus, the shop on the ground floor and can also book an appointment for a personal product consultation. The VitraHaus Café can only be visited with proof of one of the 3Gs ( fully vaccinated, recovered or tested).

Vitra Design Museum
The major Vitra Design Museum exhibition »German Design 1949–1989: Two Countries, One History« is open to visitors daily from 12 to 5pm beginning on 20 March 2021. More than thirty years after the fall of the Berlin Wall, the Vitra Design Museum presents the first panoramic overview of post-war design in the two Germanies. From 20 March to 5 September 2021, the exhibition »German Design 1949–1989: Two Countries, One History« will offer a comparative selection of design from East and West Germany and explore ideological and aesthetic differences as well as parallels and interrelations between East and West. Exhibits range from iconic pieces of furniture and lamps to graphic, industrial, and interior design to fashions, textiles, and personal ornaments.

Vitra Design Museum Gallery
The exhibition »Memphis: 40 Years of Kitsch and Elegance« is currently on display in the Vitra Design Museum Gallery. The Italian design collective Memphis was one of the most unusual phenomena to emerge in the realm of design over the past decades. The exhibition celebrates the fortieth anniversary of the group’s founding with a presentation of furniture, lamps, bowls, drawings, sketches, and photographs that offer new perspectives on the world of Memphis. Exhibits include works by Ettore Sottsass, Michele De Lucchi, Martine Bedin, Michael Graves, Barbara Radice, Peter Shire, Nathalie Du Pasquier, and Shiro Kuramata.

Digital Initiative
The Vitra Design Museum continues to offer an expanded programme on its digital channels (website, Instagram, Facebook, YouTube, and Twitter), making it possible for guests who still cannot visit the campus and museum in person to experience its current exhibitions. The formats include video tours of the present shows with their respective curators, online presentations of the collection and regular live talks on Instagram.
Which hygiene and safety measures are implemented on the Vitra Campus?
Comprehensive safety and hygiene concepts have been implemented in accordance with governmental regulations and in consultation with a medical task force, in order to provide maximum protection for campus visitors and employees, while still offering an optimal experience of design and architecture.

• Face masks are required in all buildings on the Vitra Campus (surgical or FFP2 masks)
• Spit protection has been installed at all receptions, cash registers, and shops on Vitra Campus.
• Signage and information points help to guide guests.
• Payment with debit or credit card is preferred (cash payments are still possible).
• Lockers are not available for the time being, there’s only a limited capacity to store coats and jackets.

Responsible behaviour of our guests: Wash your hands thoroughly, keep social distancing in mind (min. 1,5 meter), please stay at home if you are experiencing flu-like symptoms, don’t shake hands, use your elbow if you need to sneeze or cough etc.

Maximum number of guests in public buildings:

• max. 150 guests at the Vitra Design Museum (Frank Gehry building)
• max. 150 guests at the Vitra Schaudepot
• max. 20 guests at the Vitra Design Museum Shop in the VitraHaus
• max. 20 guest at the Vitra Design Museum Gallery
• max. 19 guests and 1 guide for architecture tours
• max. 14 guests und 1 guide for exhibition tours

We kindly ask you to check the website of the Federal State of Baden-Württemberg (cf. for cross-border travel especially https://www.baden-wuerttemberg.de/de/service/aktuelle-infos-zu-corona/faq-tests-fuer-reiserueckkehrer) as well as the respective websites of the government and public health departments at your place of residence regarding current travel restrictions and quarantine requirements. It is your responsibility to ensure that you comply with the respective current requirements and regulations.
Are the showrooms and shops of the specialist dealers open?
Many showrooms and shops of specialist dealers are open again. The individual opening hours should be requested from the respective shop on site. Please use Find Vitra to search and to get in contact.
Can I continue to shop online?
Yes, all products available in the online shop can still be ordered online.
Is the customer service available?
The customer service is available for you as usual. Please use our Contact & Service Portal.
Does a contactless delivery service exist?
All our shipping service providers are able to provide contactless delivery. For example, some shipping service providers now use photographic documentation instead of the recipient's signature. If the delivery is made by a forwarding company, you will be called before the delivery and can, for example, arrange to have it delivered to your door.
Will there be delays in delivery?
Our indicated production and delivery times are up to date. However, our transport service providers still have to process an increased transport volume. This may cause occasional delays in delivery.
What about products that need to be assembled?
If the installation of a product to be assembled cannot be carried out by us, we will temporarily not offer this product for sale.
I am in quarantine. Can I request a later delivery date for my online shop order?
Yes. Please indicate this note with a desired delivery date in the comment field during the ordering process or contact us directly by e-mail.