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Coronavirus / COVID-19

We are pleased to continue making the Vitra Home Collection available to you in the Vitra Online Shop. At present, you can place orders online in the usual manner and have the items delivered to you. As deliveries may currently take somewhat longer than usual, we ask for your patience. In urgent cases, please contact our customer service staff via the Contact & Service Portal.

FAQ

Are the Vitra Campus and the VitraHaus as well as the Vitra Design Museum and the Schaudepot open?
De Vitra Campus in Weil am Rhein is gesloten voor bezoekers vanwege de ontwikkelingen van de Coronavirus/COVID-19 tot waarschijnlijk 20 maart 2021.

Het VitraHaus, het Vitra Design Museum, het Vitra Schaudepot en de horecagelegenheden VitraHaus Café en Depot Deli blijven tijdelijk gesloten.

Vitra zet zich in om de nodige maatregelen te nemen om bezoekers en medewerkers op de Vitra Campus te beschermen tegen de besmetting met het coronavirus. Onze medisch ondersteunde task force beoordeelt deze maatregelen regelmatig.

Wij hopen dat de huidige situatie snel zal verbeteren en dat wij u weer op de Vitra Campus kunnen verwelkomen.

U kunt onze activiteiten blijven volgen via sociale netwerken en nieuwsbrieven.
Are the showrooms and shops of the specialist dealers open?
Many showrooms and shops of specialist dealers are open again. The individual opening hours should be requested from the respective shop on site. Please use Find Vitra to search and to get in contact.
Can I continue to shop online?
Yes, all products available in the online shop can still be ordered online.
Is the customer service available?
The customer service is available for you as usual. Please use our Contact & Service Portal.
Does a contactless delivery service exist?
All our shipping service providers are able to provide contactless delivery. For example, some shipping service providers now use photographic documentation instead of the recipient's signature. If the delivery is made by a forwarding company, you will be called before the delivery and can, for example, arrange to have it delivered to your door.
Will there be delays in delivery?
Our indicated production and delivery times are up to date. However, our transport service providers still have to process an increased transport volume. This may cause occasional delays in delivery.
What about products that need to be assembled?
If the installation of a product to be assembled cannot be carried out by us, we will temporarily not offer this product for sale.
I am in quarantine. Can I request a later delivery date for my online shop order?
Yes. Please indicate this note with a desired delivery date in the comment field during the ordering process or contact us directly by e-mail.