Privacy Policy
This Privacy Policy describes how we collect, use, and disclose information from and about you (“you,” “your,” or “User”) when you use the vitra.com website (the “Site”) or otherwise interact with us in your capacity as an actual or prospective customer.
By using our Site, you authorize the collection, use, and other handling of your information as described below. Please read our Privacy Policy carefully and make sure you follow our updates. If you do not agree to this Privacy Policy, you must not use the Site.
1. Information we collect
a) Information you provide to us
You may provide us with information about yourself through the Site, such as when you create an account with Vitra, place an order through the Site, or fill out a webform on the Site. The information you provide to us may include, but is not limited to, your name, phone number, credit card/payment information, mailing and billing addresses, email address, and the organization you represent. If you are using our “Find Vitra” tool, you can also choose to provide us with precise location data. You may be able to upload photos in relation to a question about service or repair of a product, and we ask that you not upload photos of people.
If you provide us with your feedback through the Site, we will collect any information about you that you include in such feedback.
You are under no obligation to provide us with your information; however, if you do not do so, you may be unable to use or access certain Site features or order products.
b) Information we collect automatically
When you use our Site, we and our vendors automatically collect certain information about your device, browser, and use of the Site as set forth below.
(i) Log Data
When you use our Site, whether as a registered User or not, we and our vendors may automatically record certain log file information that your browser reports to us or your mobile software sends to us, including, but not limited to, your Internet protocol (“IP”) address, browser type and settings, operating system of your computer/mobile, the website you visited before you visited our Site, the pages of our Site that you visited, date and the time spent on those pages, information searched for on our Site, number of clicks, and other information about your interactions with our Site. We may access, collect, monitor, store or remotely store on your device a device or browser identifier. A device identifier may allow us to fix bugs, provide us with information about how you browse and use the Site, help us provide you with personalized Vitra content and advertisements, and support the other activities mentioned in this Privacy Policy.
(ii) Cookies
When you use our Site, we and our vendors may use cookies and similar technologies like web beacons, pixels, and local storage (collectively, “Cookies”) to collect or store information, such as information about how you use our Site (including Log Data as described above). One example of technology that uses Cookies on our Site is etracker technology (www.etracker.com). A Cookie is a file that is stored on your browser or device. We use Cookies for various purposes, including to remember your preferences, deliver certain features of the Site, maximize performance of the Site, secure the Site, understand how our Users interact with the Site, engage in auditing, research, or reporting, facilitate advertising, track, measure, and analyze the behaviors and usage patterns on the Site, and support the other activities mentioned in this Privacy Policy. You may be able to set your browser to notify you of when Cookies are being set or reject Cookies; however, you may not be able to interact with the Site as intended and certain features may not be available to you. When we use Cookies, we may use “session” Cookies (that last until you close your browser) or “persistent” Cookies (that last longer and will persist until you or your browser delete them). You can delete persistent Cookies by following the instructions applicable to your specific browser, but this will not stop the creation of replacement Cookies. You can read the Your rights and choices section below details about how to control Cookies.
We use analytics Cookies to help us measure traffic and usage of the Site, including Google Analytics, a web analysis service provided by Google, Inc. ("Google"). As with other Cookies provided by third parties, Google may collect certain information about you through the Google Analytics Cookie. You can find more information on Google's privacy policy here. More information about the technology used by Google is available at www.google.com/analytics. To prevent Google Analytics from collecting your information for analytics from certain eligible browsers, you may install the Google Analytics Opt-out Browser Add-on in that browser by following the instructions here.
2. How we use your information
We may use or disclose the information we collect for one or more of the following purposes:
• To fulfill or meet the reason you provided the information. For example, if you provide your name and contact information to request a price quote or ask a question about our products or services, we will use that information to respond to your inquiry. If you provide your information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To provide support, personalize, and develop our Site, products, and services;
• To create, maintain, customize, and secure your account with us;
• To process your requests, purchases, transactions, and payments and prevent transactional fraud;
• To provide you with support, respond to your inquiries, including to investigate and address your concerns, monitor and improve our responses, and communicate with you about your use of the Site (for example, to notify you of the status of your order);
• To personalize your experience using the Site;
• To market and advertise our products and services, including by delivering content relevant to your interests such as targeted offers and ads through our Site, online, and via email or text message (with your consent, where required by law);
• To send you invitations to fairs and events;
• To help maintain the safety, security, and integrity of our Site, products and services, databases and other technology assets, and business;
• For testing, research, analysis, and product development, including to develop and improve our Site, products, and services;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
• As described to you when collecting your personal information or as otherwise set forth in the applicable data privacy law;
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by us about the Site’s users is among the assets transferred;
• To notify you about changes to the Site or any products we offer or provide though it;
• For any other purpose with your consent.
Vitra reserves the right to transfer all information in its possession to a successor organization in the event of a merger, acquisition, bankruptcy or sale of all or a portion of Vitra’s assets. Subject to applicable law, the company acquiring the information may apply its own privacy policy to the information.
We may combine the information we collect from any source and use such combined information in accordance with this Privacy Policy. We may aggregate and/or de-identify any information collected through our Site so that such information can no longer be linked to you or your device. We may use and disclose such information for any purpose, including without limitation for research and marketing purposes.
3. How we disclose your information
We may disclose your information to the following categories of recipients:
• Affiliates and subsidiaries. We may disclose the information within the Vitra family of companies.
• Advertising providers. We may allow third-party advertising technologies (e.g., ad networks and ad servers) to use cookies and similar technologies on the Services to deliver relevant, tailored content and advertising to you on other websites you visit and applications you use.
• Other vendors and advisors. We may disclose your information to third-party vendors that perform services for us, which may include email distribution, payment processing, shipping, data storage, security, fraud prevention, web hosting, analytics, legal, or consulting services.
• Third parties for legal reasons. We may disclose your information to third parties as required by law or if we believe in good faith that the disclosure is necessary to (i) comply with the law and legal process such as subpoenas, warrants, or court orders; (ii) exercise or defend our legal rights and enforce our agreements, including terms applicable to the Services; or (iii) protect the rights, property, or personal safety of Vitra or our agents, affiliates, Services, employees, customers, vendors and others.
• Otherwise with your consent or at your direction. We may disclose your information to third parties if you consent to or direct such disclosures.
3. Using, sharing and disclosing your information
We may use or disclose the personal information we collect for one or more of the following purposes:
• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To provide support, personalize, and develop our Site, products, and services;
• To create, maintain, customize, and secure your account with us;
• To process your requests, purchases, transactions, and payments and prevent transactional fraud;
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• To personalize your experience using the Site and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Site and via email or text message (with your consent, where required by law);
• To send you invitations to fairs and events;
• To help maintain the safety, security, and integrity of our Site, products and services, databases and other technology assets, and business;
• For testing, research, analysis, and product development, including to develop and improve our Site, products, and services;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
• As described to you when collecting your personal information or as otherwise set forth in the applicable data privacy law;
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about the Site’s users is among the assets transferred;
• To notify you about changes to the Site or any products we offer or provide though it;
• In any other way we may describe when you provide the information;
• For any other purpose with your consent.
Vitra reserves the right to transfer all Information in its possession to a successor organization in the event of a merger, acquisition, bankruptcy or sale of all or a portion of Vitra’s assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and are given an opportunity to affirmatively opt-out of it. Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization over which Vitra has no control.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We use certain safeguards in an effort to help keep the information collected through the Site secure. However, the Internet and modern technology are not entirely secure. Vitra cannot warrant the security of your information or guarantee that the information you transmit to our Site may not be intercepted, accessed, disclosed, altered or destroyed in an unauthorized manner.
Please help us help you by maintaining the secrecy of your unique password and account log-in information, and for controlling access to e-mail accounts associated with your Vitra account.
We will retain your information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will delete it after we determine that retaining it no longer is necessary for the purposes described in this Privacy Policy. How long we retain information may depend on the nature of the information and how we use it.
If we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this Site or providing your information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. We may post a notice on our Site or send an email to you at the email address you have provided to us if we wish to notify you of such issues.
Your information may be stored and processed in the United States or in any other country in which Vitra or the recipients mentioned in the How we disclose your information section above maintain facilities.
a) Account information
You can review, change or delete certain copies of certain information by logging in to your account.
b) Cookies and similar technology
To control certain cookies on our Site, click the “Cookie Settings” link in the footer, make your selection and click “Safe Settings.” You should repeat this process with each browser you use to visit the Site. If you replace, change, or upgrade your browser, or delete your cookies, or use a browser that automatically clears cookies, you will need to repeat this process.
Your mobile device may provide you with choices regarding how and whether device identifiers and location data are provided to us.
b) Marketing communications
You may unsubscribe from marketing email communications from us by clicking the “unsubscribe link” provided in the emails. You may not, however, opt out of any applicable account, order-related and Site operational communications (e.g., account verification, order acknowledgment and others related to status of orders, changes/updates to features of the Site, and technical and security notices).
Vitra offers a free optional newsletter, for which we will need your e-mail address. This newsletter is to inform you about special offers, new products, promotions, events and other Vitra news. If you provide us with your e-mail address to subscribe to our newsletter, you will receive an e-mail to confirm the newsletter subscription. Once you confirm the subscription you will receive our newsletter from that point forward. You may unsubscribe from the newsletter at any time.
You may close your account at any time.
c) Your rights
Depending on your jurisdiction, you may have certain rights under applicable privacy and data protection laws regarding your personal information personal information, such as if you are a resident of California or Texas. In such case, and depending on your location, you may have the right to ask us to:
• Provide you access to and/or a copy of certain personal information we hold about you;
• Correct or update personal information we hold about you;
• Delete certain personal information we have about you;
• Restrict or honor your objection to certain uses of your information;
• Respect your withdrawal of consent for consent-based processing (without affecting the lawfulness of the processing that takes place before the withdrawal is takes effect).
• Provide you with certain details about our processing of personal information; or
• Opt you out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects (note that we do not engage in such processing).
Please note that certain information may be exempt from such requests under applicable law. For example, we need certain information to provide the Site to you, fulfill your requests, or comply with applicable law, and if you ask us to delete such information, we may deny your request. We may take steps to verify your identity before responding to a request, which may include, depending on the sensitivity of the information involved and the type of request you are making, verifying your name and email address and details about a recent order, if applicable. If we cannot verify your identity, we may be unable to respond to your requests. As provided in applicable law, you have the right to not be discriminated against for exercising your rights regarding your personal information.
To exercise these rights, you may email us at [email protected]. Please specify the right you want to exercise and the information with respect to which you want to exercise this right. If specified by local law, you can designate an authorized agent to make requests on your behalf. So that we can verify an authorized agent, the agent will need to provide us with proof of their authorization under the relevant state law. Qualified agents should be able to inform you of the specific requirements for your law, but this may range from a proper power of attorney to a signed, written permission to make such requests, depending on the law and nature of your request. We may follow up with you to verify your identity before responding to the authorized agent’s request, as permitted by applicable law.
If we deny the request of a resident of Texas, they may exercise their right under state law to appeal that decision by writing to us at the same email address and detailing the reason for the appeal. We will provide Texans with information about how to make an appeal in any response denying the request.
All individuals have the right to lodge a complaint with the supervisory authority in their jurisdiction. However, we encourage you to contact us first with any concerns or complaints so we can do our best to resolve them.
Notice of California and Texas right to opt out of certain disclosures of personal information
If you reside in California or Texas, you have the right to opt out of “sales” of your personal information as that term is defined under the California Consumer Privacy Act (CCPA) and Texas Data Privacy and Security Act (TDPSA) and certain “sharing” of your personal information under the CCPA and processing of your personal information for “targeted advertising” purposes, as such terms are defined under the CCPA and TDPSA, respectively. To exercise this right, follow both of these steps:
• Write to us at [email protected] with your request. You only need to write to us once to make the request, but you should respond to any follow-up questions we may have.
• If you want your request to apply to such disclosures that take place when certain third parties use cookies and similar technology on our site, then click the “Cookie Settings” link in the footer of the Site and turn off all categories of cookies that can be turned off. (When the toggle is in the “off” position, it is gray and displays an “x”.) Then click “Save Settings”. You must complete this cookie opt-out on each browser you use to access the Site. If you replace, change, or upgrade your browser, or delete your cookies, or use a browser that automatically clears cookies, you will need to repeat this process.
Many browsers also offer a way to activate the Global Privacy Control signal (“GPC”). Our Site treats qualifying browsers for which the user has activated the GPC signal as having opted out of what CCPA calls a “sale” or “sharing” of any California personal information that is collected on that site from that browser using cookies and similar technology. You can override that treatment for a GPC-enabled browser by using the cookie controls available from the website’s footer to opt into particular categories of cookies from that browser. In that case, “sales” and “sharing” via cookies and similar technology in those categories may resume on that browser.
6. Children's information
Vitra is neither intended for nor directed to children under 18. Please do not hesitate to contact us if you have knowledge of a minor child that has submitted personal information without the applicable consent of the parent or guardian of such minor child.
7. Third party links
Our Site may contain links to other websites, content, or services that we do not own or control (collectively, “Third-Party Services”). For the avoidance of doubt, we are not responsible for the practices employed by any third parties or Third-Party Services, including the information or substance contained within them. Please remember that when you use a link to go from our Site to a Third-Party Service (including, but not limited to, clicking on advertisements, special offers or other events or activities that are not owned or controlled by Vitra), this Privacy Policy does not apply to such Third-Party Services, which are subject to their own terms and policies. You should review such terms and policies before providing your information to a third party.
By using our Site, you authorize the collection, use, and other handling of your information as described below. Please read our Privacy Policy carefully and make sure you follow our updates. If you do not agree to this Privacy Policy, you must not use the Site.
1. Information we collect
a) Information you provide to us
You may provide us with information about yourself through the Site, such as when you create an account with Vitra, place an order through the Site, or fill out a webform on the Site. The information you provide to us may include, but is not limited to, your name, phone number, credit card/payment information, mailing and billing addresses, email address, and the organization you represent. If you are using our “Find Vitra” tool, you can also choose to provide us with precise location data. You may be able to upload photos in relation to a question about service or repair of a product, and we ask that you not upload photos of people.
If you provide us with your feedback through the Site, we will collect any information about you that you include in such feedback.
You are under no obligation to provide us with your information; however, if you do not do so, you may be unable to use or access certain Site features or order products.
b) Information we collect automatically
When you use our Site, we and our vendors automatically collect certain information about your device, browser, and use of the Site as set forth below.
(i) Log Data
When you use our Site, whether as a registered User or not, we and our vendors may automatically record certain log file information that your browser reports to us or your mobile software sends to us, including, but not limited to, your Internet protocol (“IP”) address, browser type and settings, operating system of your computer/mobile, the website you visited before you visited our Site, the pages of our Site that you visited, date and the time spent on those pages, information searched for on our Site, number of clicks, and other information about your interactions with our Site. We may access, collect, monitor, store or remotely store on your device a device or browser identifier. A device identifier may allow us to fix bugs, provide us with information about how you browse and use the Site, help us provide you with personalized Vitra content and advertisements, and support the other activities mentioned in this Privacy Policy.
(ii) Cookies
When you use our Site, we and our vendors may use cookies and similar technologies like web beacons, pixels, and local storage (collectively, “Cookies”) to collect or store information, such as information about how you use our Site (including Log Data as described above). One example of technology that uses Cookies on our Site is etracker technology (www.etracker.com). A Cookie is a file that is stored on your browser or device. We use Cookies for various purposes, including to remember your preferences, deliver certain features of the Site, maximize performance of the Site, secure the Site, understand how our Users interact with the Site, engage in auditing, research, or reporting, facilitate advertising, track, measure, and analyze the behaviors and usage patterns on the Site, and support the other activities mentioned in this Privacy Policy. You may be able to set your browser to notify you of when Cookies are being set or reject Cookies; however, you may not be able to interact with the Site as intended and certain features may not be available to you. When we use Cookies, we may use “session” Cookies (that last until you close your browser) or “persistent” Cookies (that last longer and will persist until you or your browser delete them). You can delete persistent Cookies by following the instructions applicable to your specific browser, but this will not stop the creation of replacement Cookies. You can read the Your rights and choices section below details about how to control Cookies.
We use analytics Cookies to help us measure traffic and usage of the Site, including Google Analytics, a web analysis service provided by Google, Inc. ("Google"). As with other Cookies provided by third parties, Google may collect certain information about you through the Google Analytics Cookie. You can find more information on Google's privacy policy here. More information about the technology used by Google is available at www.google.com/analytics. To prevent Google Analytics from collecting your information for analytics from certain eligible browsers, you may install the Google Analytics Opt-out Browser Add-on in that browser by following the instructions here.
2. How we use your information
We may use or disclose the information we collect for one or more of the following purposes:
• To fulfill or meet the reason you provided the information. For example, if you provide your name and contact information to request a price quote or ask a question about our products or services, we will use that information to respond to your inquiry. If you provide your information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To provide support, personalize, and develop our Site, products, and services;
• To create, maintain, customize, and secure your account with us;
• To process your requests, purchases, transactions, and payments and prevent transactional fraud;
• To provide you with support, respond to your inquiries, including to investigate and address your concerns, monitor and improve our responses, and communicate with you about your use of the Site (for example, to notify you of the status of your order);
• To personalize your experience using the Site;
• To market and advertise our products and services, including by delivering content relevant to your interests such as targeted offers and ads through our Site, online, and via email or text message (with your consent, where required by law);
• To send you invitations to fairs and events;
• To help maintain the safety, security, and integrity of our Site, products and services, databases and other technology assets, and business;
• For testing, research, analysis, and product development, including to develop and improve our Site, products, and services;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
• As described to you when collecting your personal information or as otherwise set forth in the applicable data privacy law;
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by us about the Site’s users is among the assets transferred;
• To notify you about changes to the Site or any products we offer or provide though it;
• For any other purpose with your consent.
Vitra reserves the right to transfer all information in its possession to a successor organization in the event of a merger, acquisition, bankruptcy or sale of all or a portion of Vitra’s assets. Subject to applicable law, the company acquiring the information may apply its own privacy policy to the information.
We may combine the information we collect from any source and use such combined information in accordance with this Privacy Policy. We may aggregate and/or de-identify any information collected through our Site so that such information can no longer be linked to you or your device. We may use and disclose such information for any purpose, including without limitation for research and marketing purposes.
3. How we disclose your information
We may disclose your information to the following categories of recipients:
• Affiliates and subsidiaries. We may disclose the information within the Vitra family of companies.
• Advertising providers. We may allow third-party advertising technologies (e.g., ad networks and ad servers) to use cookies and similar technologies on the Services to deliver relevant, tailored content and advertising to you on other websites you visit and applications you use.
• Other vendors and advisors. We may disclose your information to third-party vendors that perform services for us, which may include email distribution, payment processing, shipping, data storage, security, fraud prevention, web hosting, analytics, legal, or consulting services.
• Third parties for legal reasons. We may disclose your information to third parties as required by law or if we believe in good faith that the disclosure is necessary to (i) comply with the law and legal process such as subpoenas, warrants, or court orders; (ii) exercise or defend our legal rights and enforce our agreements, including terms applicable to the Services; or (iii) protect the rights, property, or personal safety of Vitra or our agents, affiliates, Services, employees, customers, vendors and others.
• Otherwise with your consent or at your direction. We may disclose your information to third parties if you consent to or direct such disclosures.
3. Using, sharing and disclosing your information
We may use or disclose the personal information we collect for one or more of the following purposes:
• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To provide support, personalize, and develop our Site, products, and services;
• To create, maintain, customize, and secure your account with us;
• To process your requests, purchases, transactions, and payments and prevent transactional fraud;
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
• To personalize your experience using the Site and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Site and via email or text message (with your consent, where required by law);
• To send you invitations to fairs and events;
• To help maintain the safety, security, and integrity of our Site, products and services, databases and other technology assets, and business;
• For testing, research, analysis, and product development, including to develop and improve our Site, products, and services;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
• As described to you when collecting your personal information or as otherwise set forth in the applicable data privacy law;
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about the Site’s users is among the assets transferred;
• To notify you about changes to the Site or any products we offer or provide though it;
• In any other way we may describe when you provide the information;
• For any other purpose with your consent.
Vitra reserves the right to transfer all Information in its possession to a successor organization in the event of a merger, acquisition, bankruptcy or sale of all or a portion of Vitra’s assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and are given an opportunity to affirmatively opt-out of it. Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization over which Vitra has no control.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We use certain safeguards in an effort to help keep the information collected through the Site secure. However, the Internet and modern technology are not entirely secure. Vitra cannot warrant the security of your information or guarantee that the information you transmit to our Site may not be intercepted, accessed, disclosed, altered or destroyed in an unauthorized manner.
Please help us help you by maintaining the secrecy of your unique password and account log-in information, and for controlling access to e-mail accounts associated with your Vitra account.
We will retain your information for as long as your account is active, as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We will delete it after we determine that retaining it no longer is necessary for the purposes described in this Privacy Policy. How long we retain information may depend on the nature of the information and how we use it.
If we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this Site or providing your information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. We may post a notice on our Site or send an email to you at the email address you have provided to us if we wish to notify you of such issues.
Your information may be stored and processed in the United States or in any other country in which Vitra or the recipients mentioned in the How we disclose your information section above maintain facilities.
a) Account information
You can review, change or delete certain copies of certain information by logging in to your account.
b) Cookies and similar technology
To control certain cookies on our Site, click the “Cookie Settings” link in the footer, make your selection and click “Safe Settings.” You should repeat this process with each browser you use to visit the Site. If you replace, change, or upgrade your browser, or delete your cookies, or use a browser that automatically clears cookies, you will need to repeat this process.
Your mobile device may provide you with choices regarding how and whether device identifiers and location data are provided to us.
b) Marketing communications
You may unsubscribe from marketing email communications from us by clicking the “unsubscribe link” provided in the emails. You may not, however, opt out of any applicable account, order-related and Site operational communications (e.g., account verification, order acknowledgment and others related to status of orders, changes/updates to features of the Site, and technical and security notices).
Vitra offers a free optional newsletter, for which we will need your e-mail address. This newsletter is to inform you about special offers, new products, promotions, events and other Vitra news. If you provide us with your e-mail address to subscribe to our newsletter, you will receive an e-mail to confirm the newsletter subscription. Once you confirm the subscription you will receive our newsletter from that point forward. You may unsubscribe from the newsletter at any time.
You may close your account at any time.
c) Your rights
Depending on your jurisdiction, you may have certain rights under applicable privacy and data protection laws regarding your personal information personal information, such as if you are a resident of California or Texas. In such case, and depending on your location, you may have the right to ask us to:
• Provide you access to and/or a copy of certain personal information we hold about you;
• Correct or update personal information we hold about you;
• Delete certain personal information we have about you;
• Restrict or honor your objection to certain uses of your information;
• Respect your withdrawal of consent for consent-based processing (without affecting the lawfulness of the processing that takes place before the withdrawal is takes effect).
• Provide you with certain details about our processing of personal information; or
• Opt you out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects (note that we do not engage in such processing).
Please note that certain information may be exempt from such requests under applicable law. For example, we need certain information to provide the Site to you, fulfill your requests, or comply with applicable law, and if you ask us to delete such information, we may deny your request. We may take steps to verify your identity before responding to a request, which may include, depending on the sensitivity of the information involved and the type of request you are making, verifying your name and email address and details about a recent order, if applicable. If we cannot verify your identity, we may be unable to respond to your requests. As provided in applicable law, you have the right to not be discriminated against for exercising your rights regarding your personal information.
To exercise these rights, you may email us at [email protected]. Please specify the right you want to exercise and the information with respect to which you want to exercise this right. If specified by local law, you can designate an authorized agent to make requests on your behalf. So that we can verify an authorized agent, the agent will need to provide us with proof of their authorization under the relevant state law. Qualified agents should be able to inform you of the specific requirements for your law, but this may range from a proper power of attorney to a signed, written permission to make such requests, depending on the law and nature of your request. We may follow up with you to verify your identity before responding to the authorized agent’s request, as permitted by applicable law.
If we deny the request of a resident of Texas, they may exercise their right under state law to appeal that decision by writing to us at the same email address and detailing the reason for the appeal. We will provide Texans with information about how to make an appeal in any response denying the request.
All individuals have the right to lodge a complaint with the supervisory authority in their jurisdiction. However, we encourage you to contact us first with any concerns or complaints so we can do our best to resolve them.
Notice of California and Texas right to opt out of certain disclosures of personal information
If you reside in California or Texas, you have the right to opt out of “sales” of your personal information as that term is defined under the California Consumer Privacy Act (CCPA) and Texas Data Privacy and Security Act (TDPSA) and certain “sharing” of your personal information under the CCPA and processing of your personal information for “targeted advertising” purposes, as such terms are defined under the CCPA and TDPSA, respectively. To exercise this right, follow both of these steps:
• Write to us at [email protected] with your request. You only need to write to us once to make the request, but you should respond to any follow-up questions we may have.
• If you want your request to apply to such disclosures that take place when certain third parties use cookies and similar technology on our site, then click the “Cookie Settings” link in the footer of the Site and turn off all categories of cookies that can be turned off. (When the toggle is in the “off” position, it is gray and displays an “x”.) Then click “Save Settings”. You must complete this cookie opt-out on each browser you use to access the Site. If you replace, change, or upgrade your browser, or delete your cookies, or use a browser that automatically clears cookies, you will need to repeat this process.
Many browsers also offer a way to activate the Global Privacy Control signal (“GPC”). Our Site treats qualifying browsers for which the user has activated the GPC signal as having opted out of what CCPA calls a “sale” or “sharing” of any California personal information that is collected on that site from that browser using cookies and similar technology. You can override that treatment for a GPC-enabled browser by using the cookie controls available from the website’s footer to opt into particular categories of cookies from that browser. In that case, “sales” and “sharing” via cookies and similar technology in those categories may resume on that browser.
6. Children's information
Vitra is neither intended for nor directed to children under 18. Please do not hesitate to contact us if you have knowledge of a minor child that has submitted personal information without the applicable consent of the parent or guardian of such minor child.
7. Third party links
Our Site may contain links to other websites, content, or services that we do not own or control (collectively, “Third-Party Services”). For the avoidance of doubt, we are not responsible for the practices employed by any third parties or Third-Party Services, including the information or substance contained within them. Please remember that when you use a link to go from our Site to a Third-Party Service (including, but not limited to, clicking on advertisements, special offers or other events or activities that are not owned or controlled by Vitra), this Privacy Policy does not apply to such Third-Party Services, which are subject to their own terms and policies. You should review such terms and policies before providing your information to a third party.
8. Notice to California Residents
If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to provide you with some additional information about your personal information.
This Privacy Policy discusses in detail the categories of personal information we collect and how we use and disclose such information. We retain your personal information as set forth in the “Security and retention” section above. Additional detail about California personal information is available here.
Additional California privacy rights. California residents may make certain requests about their personal information under the CCPA as set forth in “Your rights and choices” section above. In addition:
• You can request that we inform you about the categories of personal information we collect or disclose about you; the categories of sources of such personal information; the business or commercial purpose for collecting such personal information; and the categories of third parties to which we disclose such personal information; and
• If we ever offer financial incentives in exchange for your personal information, we will provide you with appropriate notice of such incentives.
We do not process sensitive personal information as defined in the CCPA (e.g., log-in information) for any purpose for which the CCPA would grant you a special opt-out right due to the sensitive nature of the personal information. We do not knowingly “sell” or “share” the personal information of people under 16 years of age.
Do Not Track. Do Not Track (“DNT”) is a signal that you can set on certain browsers. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
9. Privacy Policy changes
Vitra may, in its sole discretion, change this Privacy Policy from time to time. We will post changes to our Privacy Policy on this page and update the “Last Updated” date above. We may also provide you with additional forms of notice, depending on the update and on whether we have your email address. By using the Site after an update, you agree that we will handle your information in accordance with the updated Privacy Policy. We therefore encourage you to frequently check this page for changes to our Privacy Policy.
10. Contact us
You may contact us if you have questions about this Privacy Policy or our practices, or to exercise rights regarding your information, by mail, phone, or email as set forth below.
Vitra, Inc.
46 Bowery, 3rd Floor
New York, NY 10013
Phone: 212.463.5700
Email: [email protected]
Last Updated: 14 February 2025
If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to provide you with some additional information about your personal information.
This Privacy Policy discusses in detail the categories of personal information we collect and how we use and disclose such information. We retain your personal information as set forth in the “Security and retention” section above. Additional detail about California personal information is available here.
Additional California privacy rights. California residents may make certain requests about their personal information under the CCPA as set forth in “Your rights and choices” section above. In addition:
• You can request that we inform you about the categories of personal information we collect or disclose about you; the categories of sources of such personal information; the business or commercial purpose for collecting such personal information; and the categories of third parties to which we disclose such personal information; and
• If we ever offer financial incentives in exchange for your personal information, we will provide you with appropriate notice of such incentives.
We do not process sensitive personal information as defined in the CCPA (e.g., log-in information) for any purpose for which the CCPA would grant you a special opt-out right due to the sensitive nature of the personal information. We do not knowingly “sell” or “share” the personal information of people under 16 years of age.
Do Not Track. Do Not Track (“DNT”) is a signal that you can set on certain browsers. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
9. Privacy Policy changes
Vitra may, in its sole discretion, change this Privacy Policy from time to time. We will post changes to our Privacy Policy on this page and update the “Last Updated” date above. We may also provide you with additional forms of notice, depending on the update and on whether we have your email address. By using the Site after an update, you agree that we will handle your information in accordance with the updated Privacy Policy. We therefore encourage you to frequently check this page for changes to our Privacy Policy.
10. Contact us
You may contact us if you have questions about this Privacy Policy or our practices, or to exercise rights regarding your information, by mail, phone, or email as set forth below.
Vitra, Inc.
46 Bowery, 3rd Floor
New York, NY 10013
Phone: 212.463.5700
Email: [email protected]
Last Updated: 14 February 2025