Shipping conditions
Online Shop
We will ship your order using the most reliable method possible. When your order ships, we will notify you via email. Please note we cannot ship to P.O. Boxes or Military APOs.
Delivery within the Contiguous States
We deliver within the United States and work with the couriers FedEx or UPS as well as a number of different freight forwarders. Order value is calculated before tax.
Large parcels will be delivered directly to your home, unpacked and assembled for you there. Should you not require this service, please add a corresponding remark in the “Comment” field when placing your order – or simply inform the delivery people.
The goods leave our warehouse in perfect condition and are protected from damage during transport. The goods are insured against shipping damage and their condition is recorded before dispatch. Please check the packaging before opening it and photograph any external damage. In the unlikely event that the product has also been damaged, the logistics company must be informed directly upon delivery. Please also email [email protected] or call us at 855 651 5846 from Monday to Friday between 9 am and 5 pm EST.
Delivery charges
Delivery charges depend on the size and weight of the goods ordered. See the following overview for prices. When ordering several products, the delivery charge for the bulkiest product applies.
Standard Delivery charge I – $10.00
Maximum girth 79" (= length + 2x width + 2x height)
Maximum weight 150 lbs
Delivery time: 2-7 business days
Standard Delivery charge II – $40.00
Maximum girth 125" (= length + 2x width + 2x height)
Maximum weight 150 lbs
Delivery time: 2-7 business days
Standard Delivery charge III – $100.00
Maximum girth 180" (= length + 2x width + 2x height)
Maximum weight 150 lbs
Delivery time: 2-7 business days
White Glove Delivery charge – $450.00
Dimensions: non-standard dimensions (e.g. sofas, tables). White Glove Delivery.
Delivery time: 2-3 weeks
Standard Delivery
Offers delivery to your place of residence, curbside delivery. The typical delivery window is 2–7 business days from the day your order is shipped. Standard Delivery does not include unpacking, assembly or removal of packing materials.
White Glove Delivery
Includes a delivery appointment, inside delivery, assembly and placement in your room of choice and removal of all packing materials. The delivery window for White Glove service is typically 2–3 weeks from the day your order is shipped. Due to size, weight or fragility, we recommend the use of White Glove service on select items (noted in their product descriptions). White Glove Delivery does not include wall mounting or structural changes. Saturday, Sunday and holiday deliveries are also available for an additional charge.
Desired delivery period
By selecting a desired delivery period, you have the option of delaying the earliest possible delivery: you can postpone the standard scheduled delivery to a later time, thus ensuring that goods are not delivered until you have returned from a planned absence – for example a holiday. The delivery times indicated are indicative and approximate values. That is why the desired delivery period selected does not represent a binding delivery date.
Delivery within the Contiguous States
We deliver within the United States and work with the couriers FedEx or UPS as well as a number of different freight forwarders. Order value is calculated before tax.
Large parcels will be delivered directly to your home, unpacked and assembled for you there. Should you not require this service, please add a corresponding remark in the “Comment” field when placing your order – or simply inform the delivery people.
The goods leave our warehouse in perfect condition and are protected from damage during transport. The goods are insured against shipping damage and their condition is recorded before dispatch. Please check the packaging before opening it and photograph any external damage. In the unlikely event that the product has also been damaged, the logistics company must be informed directly upon delivery. Please also email [email protected] or call us at 855 651 5846 from Monday to Friday between 9 am and 5 pm EST.
Delivery charges
Delivery charges depend on the size and weight of the goods ordered. See the following overview for prices. When ordering several products, the delivery charge for the bulkiest product applies.
Standard Delivery charge I – $10.00
Maximum girth 79" (= length + 2x width + 2x height)
Maximum weight 150 lbs
Delivery time: 2-7 business days
Standard Delivery charge II – $40.00
Maximum girth 125" (= length + 2x width + 2x height)
Maximum weight 150 lbs
Delivery time: 2-7 business days
Standard Delivery charge III – $100.00
Maximum girth 180" (= length + 2x width + 2x height)
Maximum weight 150 lbs
Delivery time: 2-7 business days
White Glove Delivery charge – $450.00
Dimensions: non-standard dimensions (e.g. sofas, tables). White Glove Delivery.
Delivery time: 2-3 weeks
Standard Delivery
Offers delivery to your place of residence, curbside delivery. The typical delivery window is 2–7 business days from the day your order is shipped. Standard Delivery does not include unpacking, assembly or removal of packing materials.
White Glove Delivery
Includes a delivery appointment, inside delivery, assembly and placement in your room of choice and removal of all packing materials. The delivery window for White Glove service is typically 2–3 weeks from the day your order is shipped. Due to size, weight or fragility, we recommend the use of White Glove service on select items (noted in their product descriptions). White Glove Delivery does not include wall mounting or structural changes. Saturday, Sunday and holiday deliveries are also available for an additional charge.
Desired delivery period
By selecting a desired delivery period, you have the option of delaying the earliest possible delivery: you can postpone the standard scheduled delivery to a later time, thus ensuring that goods are not delivered until you have returned from a planned absence – for example a holiday. The delivery times indicated are indicative and approximate values. That is why the desired delivery period selected does not represent a binding delivery date.